Help & Support – FAQs

Have questions? We’re here to help! Find answers to the most common queries from buyers and sellers about using our marketplace, placing orders, managing products, and more.

How do I create a buyer account?

Simply click on the “Register” button, fill in your details, verify your email, and your buyer account will be ready to start shopping.

How do I become a seller on the platform?

Click on “Become a Seller,” complete the registration form with your business details, upload verification documents, and wait for admin approval (usually 48–72 hours).

What payment methods are supported?

We support multiple secure payment gateways including Stripe, PayPal, and Flutterwave, ensuring fast and safe transactions for all users.

How can I track my order?

Once your order is placed, you can track its status from your account dashboard or using the order tracking link sent via email/SMS.

How do I manage my products as a seller?

Vendors can add, edit, or delete products, manage inventory, track sales analytics, and set discounts directly from their seller dashboard.

What if I want to return a product?

Buyers can request a return or refund through their account. Sellers will be notified, and our platform ensures smooth processing following our return policy.

Is the website mobile-friendly?

Yes! Our platform is fully responsive and optimized for mobile devices, tablets, and desktops for a seamless shopping experience anywhere.

Need Help? Check Our FAQs

Got questions about shopping, selling, payments, or shipping? Explore our frequently asked questions to get quick and clear answers, and make the most of our marketplace.